English master draft • Version 23 October 2026
Xarfi is a product and brand owned, developed, maintained and operated by Digital Solution Lab – DSL UG (haftungsbeschränkt) (“DSL”, “Xarfi”, “we”, “us”).
Rhinstraße 17a, 12307 Berlin, Germany
Managing director: Adil Sunil
Register court: Amtsgericht Charlottenburg
Commercial register: HRB 273096 B
Email: [email protected]
Alternative company email: [email protected]
Telephone: +49 151 51543183
Xarfi is not a separate legal entity. References to Xarfi identify DSL's platform and services.
These terms apply to platform use on xarfi.de, xarfi.com and the associated Xarfi application.
A “Customer” is a person using Xarfi to discover providers, book appointments or buy products. A “Provider” is the salon, business or independent professional identified as offering the relevant service or product. A “Team Member” or “Master” is a person given access under a Provider account. A team-account label does not itself make that person a seller or an independent business.
Part A applies to all users. Part B applies to Customers. Part C applies to business Providers and authorised Team Members. Part D applies where product sales are offered. Part E concerns withdrawal information.
Individually agreed terms take precedence over these standard terms. Provider-specific terms apply only when lawfully incorporated into the relevant Provider contract. Mandatory law takes precedence.
DSL supplies the platform, including the functions made available for discovery, booking administration, business listings and subscriptions.
Unless an offer expressly identifies DSL as the service provider or seller, the treatment contract or product sale is between the Customer and the identified Provider. The Provider is responsible for performing its treatment or sale obligations, issuing its invoices and handling complaints concerning its service or products.
The Provider's identity and business contact details must be available before a binding booking or purchase. An employee's professional profile does not replace the identity of the contracting business.
DSL remains responsible for its own contractual and statutory duties. Acting as an intermediary does not exclude liability for DSL's own conduct. Payment routing through Stripe does not, by itself, determine who is the contracting seller.
Account holders must be at least 18. An adult may book for a younger guest if authorised and the Provider accepts that type of appointment. Age restrictions for particular treatments continue to apply.
Users must provide accurate information, maintain current contact details, protect login credentials and promptly report suspected unauthorised access. Users are not automatically responsible for every action made through compromised credentials; responsibility follows applicable law.
Business representatives must be authorised to act for the Provider. Providers must allocate access according to duties and remove permissions when authorisation ends. Team Members may act only within their assigned authority.
Users must not impersonate others, make deliberately false bookings, interfere with security, misuse payment facilities, upload unlawful material or use customer information without a lawful basis. Ordinary lawful use, statutory data access and permitted interoperability rights are unaffected.
Available functions depend on the account type, selected plan and live offer. Features not included in an accepted offer are not promised merely because they are discussed in marketing or future roadmaps.
Necessary booking, order, account and subscription messages may be sent to the supplied contact details. Optional promotional communications are governed separately by applicable law and privacy choices. Accepting these terms is not consent to marketing.
Users should retain confirmations and review their account information. Failure of a reminder does not automatically cancel an appointment. DSL remains responsible where a notification failure constitutes a breach of its own obligations.
We maintain and update the platform and may schedule reasonable maintenance, taking account of user interests. Mandatory rights concerning availability, conformity, updates and remedies remain unaffected. No particular uptime percentage or service-level commitment applies unless expressly agreed.
DSL owns or licenses the rights necessary to operate the Xarfi platform, subject to third-party rights and open-source licences. Users receive a limited right to use the platform for its intended purposes for the duration of their access.
Users retain their rights in uploaded photographs, descriptions, reviews and other content. They grant DSL a non-exclusive, royalty-free licence limited to hosting, copying, technically formatting, translating where offered, displaying and distributing that content as necessary to provide the agreed platform functions. Technical service providers may exercise these rights only as necessary to supply those functions.
This licence does not authorise unrelated advertising campaigns using a person's likeness without an appropriate separate basis. Public use ends when the content is removed, subject to necessary technical removal periods, lawful records and copies already lawfully made by others. Personal-data processing remains subject to data-protection law.
Users must hold the rights and permissions needed for their uploads, including permissions for identifiable individuals where required. DSL does not acquire ownership of personal data.
Reviews must reflect genuine experiences and must not contain unlawful threats, discriminatory abuse, fabricated allegations, undisclosed paid endorsements or unnecessary private information. Honest criticism is permitted. A negative rating alone is not a reason for removal.
Suspected unlawful content or misuse may be reported to [email protected] with the relevant listing, booking or content reference, a clear explanation and supporting information where available. Statutory notices do not depend on having an account.
We assess reports in context and may request clarification, limit visibility, remove unlawful content or restrict access where justified. We consider seriousness, evidence, repetition and effects on affected parties. Measures are proportionate; reasons, notice, review and challenge rights are provided where required by law. Any automated moderation tools and human-review arrangements must be disclosed accurately before deployment.
Users may challenge a moderation decision through [email protected]. This does not limit access to courts, regulators or any applicable statutory complaint or dispute-settlement process.
Personal data is handled as described in the Xarfi Privacy Policy. These terms do not replace that notice or supply blanket consent for processing.
Providers must use booking and order information only for lawful purposes, protect it appropriately and respect customer rights. Receiving a booking does not automatically authorise marketing.
If DSL processes personal data solely on a Provider's documented instructions, a separate Article 28 GDPR data-processing agreement must govern those functions. Platform-controller activities remain distinct. Confidential business information received through the relationship must be protected, except for authorised use, public information, independently obtained information or legally required disclosures.
DSL is liable without limitation for intent and gross negligence; injury to life, body or health caused by a breach of duty; fraudulently concealed defects; guarantees expressly assumed; and liability that cannot lawfully be limited, including applicable product-liability rules.
For ordinary negligence involving an essential contractual obligation, DSL's liability is limited to the foreseeable loss typical of the contract. Essential obligations are those necessary to perform the contract and on whose performance the other party may ordinarily rely. Liability for ordinary negligence involving other obligations is excluded to the extent permitted by law.
These limits also apply to DSL's representatives and persons performing its obligations. They do not restrict mandatory consumer remedies, statutory digital-product rights or rights under data-protection law.
DSL does not become responsible for a Provider's treatment merely by listing it, but remains accountable for its own obligations and any responsibility imposed by law.
Platform complaints may be sent to [email protected]. Treatment and product complaints should also be sent to the identified Provider; DSL may assist with communication without replacing that Provider's responsibility.
German law applies to DSL's contracts. Consumers retain mandatory protections of the law that would apply without that choice, including those of their habitual residence where applicable. Consumer jurisdiction follows mandatory law. Berlin is the agreed jurisdiction for merchants and other parties for whom such an agreement is legally permitted; it is not an exclusive jurisdiction clause imposed on all consumers.
Contract languages are those expressly offered during conclusion. Translations should convey the same substance; no language clause removes mandatory consumer protections. Invalid provisions are replaced by the applicable statutory rules; the remainder remains effective where legally permissible.
Before a binding booking, the Customer must be shown the contracting Provider, selected service, location, date, start time, expected duration, total price or clear calculation method, payment arrangements and relevant cancellation conditions.
Consumer prices include applicable VAT and other unavoidable charges. Any variable price must be explained before booking. Additional treatments or charges require the Customer's agreement; a Provider may not impose undisclosed extras simply because an appointment was made through Xarfi.
Duration estimates do not guarantee a precise finish time, but do not excuse unreasonable delay.
The booking flow must state whether a booking is confirmed immediately or requires Provider acceptance. For immediate-confirmation bookings, the service contract forms when the confirmed booking is issued. For request bookings, submission is a request and the contract forms when the Provider's acceptance reaches the Customer. A mere acknowledgement of receipt is not acceptance unless clearly identified as confirmation.
Where an action creates an obligation to pay, its final button and accompanying information must clearly communicate that obligation. These terms do not cure an unclear or defective checkout.
The confirmation records the agreed booking information and applicable terms on a durable medium, such as email. Material changes to an accepted booking require agreement rather than a unilateral price or service substitution.
The payment methods available for the particular booking are displayed before confirmation and may include online payment or payment at the venue. No method is guaranteed for every Provider.
Online payments use the configured Stripe integration. The payment screen must identify the payee, total amount, whether payment is collected immediately or later, and any deposit or authorisation. DSL does not promise that every Provider uses the same Stripe charge model.
A payment-card authorisation is not necessarily a completed payment. Any later debit requires a valid legal and payment-authorisation basis. Accepting these terms alone does not authorise arbitrary later charges.
Payment disputes, statutory remedies and lawful chargeback rights remain available. Customers must not deliberately submit false disputes.
Customers may cancel through Xarfi up to and including the point exactly 24 hours before the scheduled appointment start. Once less than 24 hours remain, Customer cancellation is disabled and only the Provider may cancel the appointment.
The deadline is calculated from the appointment's actual start instant, using the time zone shown for the salon, normally Europe/Berlin for Berlin salons. For example, an appointment at 15:00 on Friday ordinarily has a Customer cancellation deadline of 15:00 on Thursday. Daylight-saving changes are accounted for when calculating 24 elapsed hours.
Within the final 24 hours, Customers must contact the Provider directly to request cancellation or discuss alternatives. A request does not itself confirm cancellation. The Provider records any cancellation and communicates the outcome.
Bookings made less than 24 hours before the start are immediately within the restricted period. This restriction must be clearly displayed before the Customer confirms such a booking.
This is an ordinary appointment-management rule. It does not restrict statutory withdrawal, lawful termination or other mandatory rights, or prevent DSL from implementing legally required corrections and remedies. Such rights may be exercised through the applicable legal channels even when the ordinary cancellation button is disabled.
The 24-hour rule does not itself create a fee, forfeit a deposit or authorise keeping the full service price.
Any contractual late-cancellation or no-show charge must be lawful, clearly disclosed before booking and validly agreed with the Provider. A standard damages amount must not exceed the ordinarily expected loss, and the Customer must expressly be allowed to prove that no loss, or a substantially lower loss, occurred. Saved expenses, replacement bookings and applicable statutory rules must be considered. Penalty-style charges cannot be introduced after confirmation.
A timely ordinary cancellation carries no cancellation fee under this platform rule. Any prepayment is refunded unless a separately justified lawful claim applies.
Customers should contact the Provider if late or unable to attend. The Provider may determine whether the treatment remains possible, taking account of the service and other bookings. No automatic full-price charge arises solely from lateness or a no-show.
Rescheduling requires Provider agreement and depends on availability. It must not be used to bypass the 24-hour restriction. A proposed alternative does not amend the original booking until accepted.
Providers may cancel through their authorised account, including within the final 24 hours. They must promptly notify the Customer and must not falsely record a Provider cancellation as a Customer no-show.
A substitute professional, different service or changed time requires Customer agreement where it changes the accepted booking. Customers are not obliged to accept a replacement appointment.
If the Provider cancels without supplying the agreed service, payment for that unperformed service is refunded. Other statutory claims remain unaffected. Refund responsibility rests with the party legally obliged to repay; DSL performs any refund operations assigned to it under the actual payment arrangement.
Refund entitlement depends on the reason for the refund, the contract and applicable law. A disabled cancellation button is not evidence that payment is automatically non-refundable.
Where DSL or the Provider must make a refund, it is issued without undue delay and within any applicable statutory deadline, normally to the original payment method unless lawfully agreed otherwise. Payment-provider processing time does not excuse missing a legal repayment deadline.
Service-quality, safety and treatment complaints should be raised with the Provider. Support may help identify the transaction and facilitate communication. Nothing requires a Customer to surrender statutory rights or accept platform credit instead of money owed.
Providers determine whether they can lawfully and safely supply a service. Customers should communicate relevant needs directly through suitable confidential channels; ordinary public reviews and profile fields must not be used as medical records. Xarfi does not provide medical advice or guarantee a treatment result.
Customers may close their platform account by contacting [email protected] or using an available closure function. Closure does not automatically cancel appointments, revoke a valid payment instruction or settle outstanding claims. Necessary booking access and lawful withdrawal channels must remain available through appropriate alternatives.
DSL may restrict an account for a substantiated breach or security risk, using proportionate measures and giving notice and reasons where required. Account restriction does not erase existing refund or other legal entitlements.
Provider subscriptions are offered for business purposes. Providers must accurately identify their business, representatives, service location, legal notices and professional status, and hold all registrations, qualifications, insurance and permissions required for their activities.
Providers are responsible for accurate prices, availability, service descriptions, safety information, product information and team permissions. They must have authority to publish photographs and portfolios. They must not submit fake reviews or manipulate bookings or ratings.
Team Members must use customer information only within their authorised business duties. A departing Team Member must not retain access or copy customer records for unrelated private use without a lawful entitlement.
The accepted order identifies the included functions, fee, currency, VAT treatment, billing interval, initial term, renewal arrangement and ordinary cancellation notice. Individually agreed order terms prevail.
No historical promotional price or trial discussed outside an accepted offer is incorporated automatically. There is no booking commission merely by virtue of these terms. Any platform commission, payment fee or paid promotion requires clear disclosure and agreement before it applies.
A free trial converts into a paid subscription only if the Provider was clearly informed of and agreed to the price, conversion date, billing arrangement and cancellation procedure before accepting the offer. Otherwise paid continuation requires a separate agreement.
Where an order does not expressly establish a fixed term or different lawful arrangement, the proposed default is a monthly subscription renewing monthly, cancellable by the Provider before the next renewal through the account function or email to [email protected]. Cancellation takes effect at the end of the current paid month.
Stopping use does not itself cancel a subscription. Valid cancellation does not require stating a reason. DSL confirms receipt and the effective end date. Mandatory termination and other statutory remedies remain unaffected.
Subscription invoices and payment dates follow the accepted order. Providers must keep billing details current. No undisclosed administrative penalty is payable.
Where payment is overdue, DSL may pursue amounts lawfully due and statutory remedies. Before suspending access for an ordinary payment default, DSL gives a reasonable opportunity to resolve it unless the law permits immediate action. Suspension must be proportionate and consider existing appointments and customer interests.
Credits or refunds follow the contract and applicable law. These terms do not exclude remedies for non-performance or justify retaining money for a period DSL has no right to charge.
Where online payments are enabled, Providers must complete the required Stripe onboarding, accept the applicable Stripe agreements and provide accurate verification and payout details. The applicable Stripe terms must be linked during onboarding.
Payment and payout timing, reserves, verification checks, disputes and restrictions follow the disclosed integration, relevant Stripe agreement and applicable law. DSL does not promise immediate or unconditional payouts.
Providers must maintain sufficient funds where their agreed payment arrangement requires them to fund valid refunds, disputes or reversals. Allocation of processing fees, chargebacks, negative balances and refund costs must be specified in the accepted payment schedule. No blanket indemnity or unagreed deduction is created by this section.
DSL may deduct or set off amounts only where contractually authorised and legally permissible. Providers retain statutory rights to dispute an allocation or deduction.
Providers must honour accepted bookings, manage their calendars, implement the 24-hour cancellation rule and handle changes and complaints promptly. They must fulfil refund, invoicing and consumer-information duties and must not use a platform label to misrepresent the customer's rights.
Providers remain responsible for their own taxes and accounting. These terms do not exclude any reporting or information obligations that independently apply to DSL.
Customer information must be protected, access limited, and security incidents affecting platform data reported to DSL without undue delay. This does not replace legally required reporting to authorities or individuals.
Customers must be told the main parameters determining search and recommendation order and their relative importance where required. Providers must receive the applicable ranking explanation, including whether payment can influence ranking.
Paid placements must be clearly identified. Any differentiated treatment of DSL's own offers or affiliated businesses must be described where applicable. No restriction on offering different terms through other channels is imposed by these terms.
Providers receive access to their own business, team, appointment, order and transaction information through the functions actually supplied. They do not receive unrestricted access to other Providers' information or to Customers' unrelated activity.
DSL may restrict or suspend a Provider for substantiated illegality, fraud, serious security risks, material contractual breaches, repeated misleading listings, failure to meet payment obligations or serious misuse of customer data. Action must be proportionate and comply with applicable notice and reasoning duties.
Where the Platform-to-Business Regulation applies, DSL supplies reasons on a durable medium before or when a restriction or suspension takes effect and, for termination of the entire intermediation service, normally at least 30 days before termination. Exceptions apply only to the extent permitted by that Regulation, including qualifying legal obligations, imperative reasons or demonstrable repeated infringement.
Providers may explain relevant facts and challenge action at [email protected]. DSL corrects unjustified measures and restores affected access where required. Any legally required internal complaint system or mediation arrangements must be supplied; statutory small-enterprise exemptions are assessed rather than assumed.
Changes to Provider terms are notified on a durable medium with the notice period required by applicable law, including at least 15 days where the Platform-to-Business Regulation applies and longer where necessary for technical or commercial adaptation. Providers may terminate within the applicable notice period. Immediate changes are limited to lawful exceptions.
A change notice does not automatically permit unilateral modification of an already fixed subscription price. Material price or performance changes require a valid contractual basis or fresh agreement. General continued use is not treated as blanket consent to all changes.
Before closure, Providers should arrange lawful exports and manage outstanding bookings, orders, refunds and payment disputes. They must not assume ending a subscription cancels customer contracts.
DSL and the Provider cooperate reasonably to address open transactions, subject to law and the agreed service scope. Access, exports, retention and deletion after termination follow the verified data-access schedule, privacy notice and any data-processing agreement.
Outstanding lawful payment obligations and necessary confidentiality, liability and dispute provisions survive termination to the extent required by their purpose. No indefinite right to use former Providers' private business information is created.
The seller identified before checkout is responsible for the sale unless DSL is expressly identified as seller. A salon subscription with shop functionality does not make DSL the seller.
Before an order, the seller must provide its identity, product characteristics, total consumer price, delivery charges, delivery or collection arrangements, payment terms, complaint contact and applicable withdrawal information.
An order's formation model must be clearly stated in checkout and confirmation. An acknowledgement alone is not acceptance unless expressly identified as such.
Agreed delivery or collection times apply. For consumer deliveries, risk transfers according to mandatory law, ordinarily upon receipt by the Customer or their nominated recipient rather than mere dispatch.
Statutory rights for defective or non-conforming products remain unaffected. Customers are not required to accept a manufacturer warranty as a replacement for claims against the seller.
Statutory withdrawal rights and any separate voluntary return policy are distinguished. A product is not automatically excluded from withdrawal merely because it is described as cosmetic. Any exception for sealed goods unsuitable for return for health or hygiene reasons applies only where its legal conditions are met.
Each seller must provide its own accurate withdrawal instructions, return address and any lawful return-cost information before purchase. The service-booking 24-hour rule does not apply to product returns or withdrawal.
Where a consumer has a statutory withdrawal right, that right is unaffected by Parts A–D, the appointment date, account status or the disabled ordinary cancellation button. No general exception for all salon appointments is assumed.
Whether a right exists, when its period begins and whether it expires depends on the particular contract and applicable law. The relevant contracting trader must provide complete instructions and the applicable model withdrawal form. A general platform explanation does not replace seller-specific information.
Complete for each applicable DSL or Provider service contract before use. Do not publish this template with unfilled fields.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded.
To exercise the right of withdrawal, you must inform [trader's full name, postal address, telephone number and email address] of your decision to withdraw by an unequivocal statement, for example a letter sent by post or email. You may use the model withdrawal form below, but it is not obligatory.
Where the electronic withdrawal function is available, you may also submit your withdrawal through [exact location/link of the “Withdraw from contract” / “Vertrag widerrufen” function]. Receipt is acknowledged without undue delay on a durable medium. This does not exclude other lawful ways to withdraw.
To meet the deadline, it is sufficient to send the communication concerning your exercise of withdrawal before the withdrawal period expires.
If you withdraw, we reimburse payments received from you under this contract, including applicable standard delivery costs where relevant, without undue delay and no later than 14 days after we are informed of your decision. We use the same payment method as the original transaction unless you expressly agree otherwise, and you incur no fees for that reimbursement.
If you expressly requested service performance during the withdrawal period, you may owe a proportionate amount for what was supplied before your withdrawal, but only where all statutory conditions, including the required information and request, are satisfied.
For a paid service, the withdrawal right expires upon full performance only where the statutory conditions are met, including the required prior express consent to early performance and acknowledgement of loss of the right on full performance. Booking a near-term appointment or accepting these terms is not, by itself, that separate consent.
To: [contracting trader's name, postal address and email]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Description and booking/order reference:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is notified on paper:
Date:
(*) Delete as appropriate.
For product sales, the seller must supply the correct goods-specific notice, including receipt-based periods, return arrangements and applicable reimbursement rules; section 30 is a service notice and must not be reused unchanged.